Journeys & Jobs to be Done

The reference for "what is this app supposed to help people do?" Every feature proposal should map to a JTBD. Every journey shows principles in action.

Maria — Daily Tasker JTBDs Tasker

#	When I...	I want to...	So I can...
T-1	start my shift	see my day at a glance — order, addresses, ETA	plan my route and finish on time
T-2	arrive at a unit	unlock the door and start fast, access info inline	not waste minutes hunting for codes
T-3	know a guest is arriving	see who, when, how many, special requests, upsells	prep the right way without asking
T-4	work through a checklist	tap through fast, auto-save photos, never lose progress	stay in rhythm
T-5	spot something broken	log it as an issue in seconds without leaving my task	not get blamed later
T-6	lose signal	keep working as if nothing happened	not stop or panic
T-7	complete a task	get quick confirmation my work landed	trust the system and move on
T-8	finish my day	see my time counted correctly	get paid fairly
T-9	flag context or ask a question	comment on the task itself	keep it attached to the work
T-10	open the app between units	see my feed, only what matters, ranked	cut through noise
T-11	finish a room or section	batch-verify many items at once	stay in the flow of cleaning, not the checklist

James — Ops Manager JTBDs Manager

#	When I...	I want to...	So I can...
M-1	wake up or start my shift	see which units won't be ready	intervene early
M-2	walk a property	quick-add a task or issue on the spot	capture it before it's forgotten
M-3	lose a worker	reassign their day in a few taps	save the morning
M-4	get a guest-reported issue	dispatch the right person with context	close the loop fast
M-5	a lock fails	unlock remotely from wherever I am	avoid a drive
M-6	a cost is logged	approve, query, or reject inline	clear approvals without email
M-7	switch desktop ↔ mobile	resume exactly where I was	keep my flow
M-8	coach my team	see task, comments, photos, history in one place	understand what happened
M-9	review or assign work	comment in-thread on a task	keep decisions auditable
M-10	open app on-call	see prioritized feed of what needs me	spend attention on biggest risk
M-11	plan ahead	see readiness for today + next 4 days	get ahead of gaps

Marcos — Supervisor deltas Supervisor

#	When I...	I want to...	So I can...
S-1	drive between units	see in-progress tasks sorted by risk	prioritize where to go next
S-2	spot-check completed work	see photos + AI verification results	verify without micro-managing
S-3	cover a gap myself	execute a task like a housekeeper	keep the day moving
S-4	check my team's pulse	see field-risk signals	step in before incidents

Organizational Cross-persona

#	When we...	We want...	So we can...
O-1	onboard a new worker	app usable day one in their language	reduce ramp time and churn
O-2	run 1000+ units	list, search, filter under 1 second	scale without rebuilding
O-3	grow into new regions	data isolation + language support just works	expand without platform debt
O-4	discuss work	one place: task comments + role-aware feed	stop using WhatsApp

Key Journeys

Six journeys showing how the personas move through the app. Each step references a design principle.